No, you can checkout as a guest. However, creating a MyWardroB account will enhance your shopping experience.

. You can save your shipping and billing information to ensure a faster checkout process.

. You can request an exchange directly from your account.

. You can track your orders and review your order history.

To create your MyWardroB Online Account, follow these simple instructions:

.For desktop users: Click on the Account icon on the top right. Next, click on “Create Your Account”. Enter your details and register.

.For mobile users: Go to the menu and click on the Account icon. Enter your details and register.

You can reset your password by clicking on “Forgot your password?” on the Account section. Enter your Email Address to receive a password reset link. Sign In using your new password.

Sign in to your account and open the “Addresses” section . To edit your existing address, click on “Edit”. To delete an existing address, click on “delete”. To update a new address, click on “Add a New Address”

Sign in to your account and open the “Dashboard” on your account page to view your order history.

Once you have added all your desired items to your shopping bag, follow these instructions:

. Click on the 'Shopping Bag' icon and proceed to Checkout

. Enter all your required contact, shipping and billing information.

. Click on 'Continue to Payment' and select your preferred payment method.

. Click on 'Complete Order' and check your email for an order confirmation Email.

If you have signed in to your MyWardroB account, we will have your shipping and billing information stored. You will have the option to edit or add additional shipping and billing details.

Yes, you can place your order by calling us at +92-313-2321721 and providing the required SKU and size / colour variant of the product you want to purchase.

Unfortunately, we do not offer store pickups yet. We are actively working on bringing this facility to you as soon as possible.

After placing your order you will receive an Order Confirmation Email with all your order details.

If you cannot find it in your inbox, check your junk/spam folder.

Contact our customer service team at +92-313-2321721 to confirm the status of your order if you do not receive this Email.

You can contact our Customer Service at +92-313-2321721 to request changes to your order within 24 hours of order placement, given that the order has not been processed.

Alternatively, you can request cancellation of your entire order and place a new one.

Your Order Number will be used to identify your order and will be provided in the Order Confirmation Email after you have placed your order.

You can contact our Customer Service team by sending an Email at mywardrob2024@gmail.com or calling +92-313-2321721 to address any issues with your order.

. In case of missing components, our team will request your order number and images of article. After verification, pick up will be arranged and we will arrange the complete article depending on availability. If it is sold out, we will offer a voucher for the same amount paid for that particular item.

. In case of missing items, our team will request your order number and images of the order received. After verification, we will arrange the missing article depending on availability. If it is sold out, we will offer a voucher for the same amount paid for that particular item.

. In case of a damaged item, our team will request your order number and images of the article received. After verification, we will arrange the missing article depending on availability. If it is sold out, we will offer a voucher or refund for the same amount paid for that particular item.

No, an item will only be reserved for you after you have confirmed your order at checkout.

· Customers can cancel orders at any time before the order has been processed.

· Once the order has been shipped, you will receive a shipping confirmation via email along with your order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.

· MyWardroB holds the authority to cancel any order in cases such as: the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

You can track the status of your order by clicking on the order tracking icon on the website.

Enter your tracking ID to view the status of your order.

Alternatively, you can contact our Customer Service team at +92-313-2321721 to request your order tracking status.

· Cash on Delivery

· Debit / Credit Cards (VISA, MASTER)

Please visit our Payments Guide for further details regarding payment methods for online orders.

No, you need to pay the full amount in cash once your order is delivered to you.

For COD orders of a large amount, our Customer Care team may contact you for verification before your order is dispatched.

We only accept cash for COD orders.

All payment information on our website is processed on a fully encrypted and secure platform.

In case of payment failure, please verify if the payment information you have entered is accurate.

If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days.

Please contact your bank for any further inquiries regarding payment failure.

You can also email us at wecare@sapphireonline.pk or call us at +92(0)42 111-738-245 with your order number for the status of your payment.

For Cash on Delivery orders, Billing Address is not required. We only require your Shipping Address which will be the address you want your order delivered to.

For Credit / Debit Card orders, we require both Billing and Shipping Addresses, which can either be the same or different.

To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ section on the checkout page.

You will be offered a coupon voucher against your order value if you cancel your order within 24 hours of order placement, given that the order hasn’t been dispatched.

However, in cases where the ordered items are unavailable we will offer a refund which can take up to 15 working days to process as per bank policy.

Enter the coupon code into the ‘Discount Code or Gift Card’ field at checkout to apply it to your order.

Coupons can be issued for a particular amount or a discount percentage.

If your order amount (including shipping charges) exceeds the coupon amount, the additional amount can be paid through COD or Credit Card.

Please read the terms & conditions for the coupon code carefully. There may be an order amount limit and validity depending on the type of coupon issued.

Certain products / categories may be restricted with a particular type of coupon.

Coupon codes can only be redeemed online using the same email ID upon which the coupon has been issued.

· Local order delivery can take between 5 - 7 working days.

· During SALE the delivery time is up to 15 working days.

Orders are processed within 24 hours and are generally scheduled for delivery on the next working day.

Timely delivery is subject to availability of items and payment authorizations.

In certain cases, we might request for some form of payment verification or source to process the order.

Note: For a smoother delivery process, you may receive multiple packages for one order.

Yes, you can ship your order outside of Pakistan.

Please click here to get your order delivered outside of Pakistan.

SAPPHIRE offers free shipping nationwide for orders worth Rs. 8,000 and above.

A shipping cost of Rs. 249 will be charged for any order value under Rs. 8,000.

For all orders, shipping charges are mentioned separately on the checkout page.

The total order amount charged will include shipping charges.

Once your order is dispatched, a Tracking ID will be sent to you via Email.

You can log on to the courier partner’s website, enter your tracking ID and view the status of your order.

Alternatively, you can also enter your ID on the Track Your Order section on SAPPHIRE’s website.

We partner with FastEx, Call Courier and QWQER for all local orders.

All international orders are delivered via DHL.

Our courier partners make at least two attempts to deliver a parcel.

Kindly ensure that the address given while placing an order is accurate.

On the second failed attempt, the item(s) will be returned to us.

It is only possible to change the address of an order before it has been dispatched.

Please call Customer Care at +92(0)42 111-738-245 or email us at wecare@sapphireonline.pk to request any changes to your order.

Yes, we offer worldwide shipping for all our products with the exception of Fragrances and Cosmetics that can only be delivered within Pakistan.

Regretfully, we cannot deliver any shipments to India, Iran, Israel, Syria and Cuba as per Government directives until further notice.

Note: Please do not accept the parcel if it's already opened or tampered in any way.

Kindly only accept parcels that are packed in SAPPHIRE branded flyers.

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards.

These are essential inputs into the fraud detection mechanisms.

Yes, you can place an order with us without any hesitation. All your personal information is secured with us.

We at Sapphire never compromise on the security of the personal details of customers.

Although online security is implied for each order and the confirmation procedure is one-time for account information,

if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device.

We use cookies to enhance and simplify your visit.

We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and your details.

Session cookies are used when you apply product filtration and to check if you are logged in.

You can easily erase cookies from your computer or mobile device using your browser.

In case of such a mishap, please call Customer Care at +92(0)42 111-738-245 and they will aid you in rectifying your transaction records.

If the order is not dispatched then we will issue a refund.

Please note that you may have to divulge personal card information.

Please do not accept the parcel if it's already opened or tampered in any way.

Kindly only accept parcels that are packed in Sapphire branded flyers.

Any article purchased online, except for Cosmetics and Fragrances, can be exchanged from our stores as well as online within 30 days after the article has been delivered, given that the article is unused, all tags are intact and the original invoice is present.

Please note that sale/discounted items are neither exchangeable nor returnable.

There are no additional charges for the exchange process.

It usually takes 7-10 days to complete the online exchange process.

However, you can also choose to exchange your order at any of our outlets.

Please have the order confirmation email and order invoice with you when you want to make an in-store exchange for an online order.

If the exchange order value is below the original order value, the balance amount will be provided to you as a credit voucher which can be used on our online store only.

If the exchange order value is above the original order value, you can pay in cash at the time of delivery.

To make a partial exchange, call customer service at +92(0)42 111-738-245 and specify the articles you wish to exchange and our team will help you with the process.

Fragrances, cosmetics and sale/discounted articles are not eligible for exchange.